Purpose Article 1- The purpose of this Regulation is to regulate the principles and procedures regarding distance contracts.

Scope Article 2- This Regulation shall apply to contracts concluded in written, visual and electronic media or by using other means of communication and without confronting the consumers, where the delivery or performance of the goods or services to the consumer is agreed immediately or later.

Basis Article 3- This Regulation has been prepared based on Article 31 of the Law on the Protection of Consumers dated 23/2/1995 and numbered 4077 and Article 9/A added to this Law by Law numbered 4822.

Definitions Article 4- In the implementation of this Regulation; a) Ministry: Ministry of Industry and Trade, b) Minister: Minister of Industry and Trade, c) Goods: Movable goods subject to purchase and sale, immovable goods for residential and holiday purposes and software, audio, video and similar intangible goods prepared for use in electronic media, d) Service: Any activity other than providing goods in return for a fee or benefit, e) Seller: Real or legal persons, including public legal persons, who offer goods to consumers within the scope of their commercial or professional activities, f) Provider: Real or legal persons, including public legal entities, who provide services to consumers within the scope of their commercial or professional activities. g) Consumer: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes, h) Lender: Banks, private finance institutions and financing companies authorised to extend cash loans to consumers in accordance with their legislation, ı) Distance Contract: Contracts concluded in written, visual, telephone and electronic media or by using other means of communication and without meeting the consumers and in which the delivery or performance of the goods or services to the consumer is agreed immediately or later.

Preliminary Information Article 5- The following information must be given to the consumer before the distance contract is concluded. a) The name, title, open address, telephone and other access information, if any, of the seller or provider, b) The basic features of the goods or services subject to the contract, c) The sales price of the goods or services subject to the contract, including all taxes, d) The validity period of all promises of the seller or provider, including the price, e) Information on how the consumer will make payments, f) Information on how the delivery and performance will be made and the amount of the related costs, if any, and by whom they will be borne, g) Information on the right of withdrawal and how to exercise this right, h) If there is a cost to the consumer, the cost of the communication methods used, ı) Schedule of delivery and performance dates of the goods or services subject to the contract, j) The open address, telephone and other access information, if any, of the seller or provider to which the consumer can forward his/her requests and complaints.

Proving the Accuracy of the Preliminary Information in Writing Article 6- The contract cannot be concluded unless the consumer confirms in writing that he has obtained the preliminary information correctly and completely. In contracts concluded electronically, this confirmation is also made electronically. The consumer must obtain the written confirmation containing the preliminary information before the goods subject to the contract are delivered to him for the goods and before the performance of the contract for the services at the latest. Presence in the Contract

Necessary Conditions Article 7- The distance contract must be made in writing and a copy of this contract must be given to the consumer. In the contract; a) Name, title, open address, telephone and other access information, if any, of the consumer, seller or provider, b) Date of the contract, c) Date and method of delivery or performance of the goods or service, d) Information on the amount of costs related to delivery and performance and by whom they will be borne, e) Type or type, quantity and, if any, brand and model of the goods or service subject to the contract, f) The advance sale price of the goods or services in Turkish Lira including taxes, g) The total sale price in Turkish Lira to be paid together with interest according to the maturity, h) The amount of interest, the annual rate at which the interest is calculated and the default interest rate not exceeding thirty per cent of the interest rate specified in the contract, ı) Down payment amount, j) Payment schedule, k) Legal consequences of default of the debtor.

Right of Withdrawal Article 8- In distance contracts for the sale of goods, the consumer has the right to withdraw from the contract by rejecting the goods without any legal and criminal liability and without any justification within seven days from the date of receipt. In distance contracts for the provision of services, this period starts on the date the contract is signed. If it is agreed in the contract that the performance of the service will be made before the expiration of the 7-day period, the consumer may exercise the right of withdrawal until the date the performance will begin. The costs arising from the exercise of the right of withdrawal belong to the seller or provider. Contracts regarding services performed instantly in electronic environment and goods delivered to the consumer instantly are not subject to the provisions regarding the right of withdrawal and its use. Even if the delivery of the goods is made to a person other than the consumer who is a party to the contract, the consumer may exercise the right of withdrawal. In this case, the seller receives the goods from the third party in accordance with the provision of the fourth paragraph of Article 9. The consumer cannot use the right of withdrawal in goods produced in accordance with the special requests and demands of the consumer or personalised by making changes or additions. In addition, the consumer cannot use the right of withdrawal in the case of goods that cannot be returned due to their nature, are likely to deteriorate rapidly or expire. If one of the conditions in Articles 6 and 7 of this Regulation is missing, the seller or provider shall remedy the deficiency within thirty days at the latest. In this case, the 7-day period starts from the date on which the information that the deficiency has been eliminated is delivered to the consumer in writing. If the price paid by the consumer is partially or wholly covered by the seller or provider or on the basis of an agreement between the seller or provider and the creditor, in the event that the right of withdrawal is exercised, the credit agreement shall automatically terminate without any obligation to pay any compensation or penal clause amount. However, for this purpose, the withdrawal notification must also be communicated to the lender in writing.

Obligation of the Seller and the Provider Article 9- The seller or the provider is obliged to fulfil its performance within thirty days at the latest from the moment the consumer delivers the order to it. This period may be extended for a maximum of ten days provided that the consumer is notified in writing in advance. The seller or provider is obliged to return the price, negotiable instruments and any documents that put the consumer under debt within ten days from the date of receipt of the consumer’s withdrawal notification, and to take back the goods within twenty days. Before the delivery or performance of the goods or services subject to the distance contract to the consumer, the seller or provider shall deliver a copy of the contract and a copy of the written confirmation of the preliminary information to the consumer by ensuring that the consumer signs it in his own handwriting. In case of dispute, the burden of proof belongs to the seller and provider. Provided that it is based on a justified reason, the seller or provider may supply goods or services of equal quality and price to the consumer before the contractual performance obligation expires and provided that it is specified in the contract. If the seller or provider cannot fulfil its contractual obligations by claiming that it is impossible to fulfil the goods or services subject to the order, it shall notify the consumer of this situation before the expiry of the contractual performance obligation. It returns the price paid and all documents that put it under debt to the consumer within 10 days.

Refund Article 10- In distance contracts, if the payment is made by credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card has been used against his/her consent and unlawfully. In this case, the card issuer shall refund the payment amount to the consumer within 10 days from the notification of the objection. Out of Scope

Contracts Article 11- The provisions of this Regulation apply to contracts: a) relating to banking, insurance, b) concluded through vending machines, c) concluded through public coin-operated telephones, d) concluded through auction, e) relating to the supply of food, beverages and goods regularly supplied to the consumer’s home or workplace for daily consumption, f) It does not apply to contracts that contain provisions for the provision of accommodation, transport, catering, sporting and cultural activities and entertainment services on a special day or time, undertaken by the provider. Out of Scope

Contracts Article 12- This Regulation shall enter into force on 14/6/2003.

Out of Scope Contracts Article 13- The provisions of this Regulation shall be executed by the Minister of Industry and Trade.